STEPCRAFT Assembly Questions

Pre-Assemble machines are BUILT TO ORDER.  Typical delivery times for a pre-built machine is up to 30 days.

*We typically ship KIT machines within 14 days of purchase. 

For USA, CANADA and MEXICO, Please call 203-556-1856 and select ‘support’ during normal business hours (M-F 9am to 5pm) or email anytime day or night and someone will take care of you right away.

If you purchases your system from another country, please contact that dealer that you purchased your system from, or contact (the German headquarters) and someone will be able to help you