Shipping Questions

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Shipping Questions

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Will ordering my D-Series machine assembled, delay the shipment?

Pre-Assemble machines are BUILT TO ORDER.  Typical delivery times for a pre-built machine is up to 30 days.

*We typically ship KIT machines within 14 days of purchase. 

Categories: Common Pre-Purchase Questions, Shipping Questions, STEPCRAFT Assembly Questions
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What do I do if I am missing parts or a component from my order?

For USA, CANADA and MEXICO, Please call 203-556-1856 and select ‘support’ during normal business hours (M-F 9am to 5pm) or email [email protected] anytime day or night and someone will take care of you right away.

If you purchases your system from another country, please contact that dealer that you purchased your system from, or contact www.stepcraft-systems.com (the German headquarters) and someone will be able to help you

 

Categories: Shipping Questions, STEPCRAFT Assembly Questions
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If I am from the USA, Canada or Mexico, does my machine get shipped from the Germany Headquarters?

No, Your order will ship from Torrington, Connecticut. Additionally, all post-sales support will also be done from our Torrington, CT office.

Categories: Common Pre-Purchase Questions, Shipping Questions
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