Shipping Questions

Shipping Questions

On average, if we have machines in stock, we can ship kits within 48 hours of purchase.  If machines are in stock, it will take an average of 5 working days to ship.

For USA, CANADA and MEXICO, Please call 203-556-1856 and select ‘support’ during normal business hours (M-F 9am to 5pm) or email anytime day or night and someone will take care of you right away.

If you purchases your system from another country, please contact that dealer that you purchased your system from, or contact (the German headquarters) and someone will be able to help you


No, Your order will ship from Torrington, Connecticut. Additionally, all post-sales support will also be done from our Torrington, CT office.

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