What type of warranty does STEPCRAFT offer?
STEPCRAFT offers a full two-year warranty on all STEPCRAFT brand products and accessories.
The full outline of what is covered is available on the following link: https://stepcraft.us/warranty/
Fortunately there are not a lot of things that will break on the STEPCRAFT CNC, however from time to time, depending on how well you maintain the machine, you might have a part or two wear out and need to be replaced. When this happens, simply call or email our support department and they will take care of sending you a replacement part right away. There is a full two year warranty for all STEPCRAFT machines. If you need assistance replacing the part, STEPCRAFT’s support department can walk you through it on the phone, send you a how-to video or arrange a video conference call to help you though the process.
In extreme cases, where a customer has a machine that has not been assembled properly and needs support’s direct assistance, you can send it back to STEPCRAFT and the support team will fix/adjust, test, repackage and send back to you. This is a very rare scenario as 99% of the problems can be resolved quickly over the phone.
How come my STEPCRAFT CNC kit did not come with lubricant?
There is a very good change that your kit DID come with lubricant but you skipped past it in the box. The white container for the lubricant blends well with the white styrofoam from the kit dividers. There is a round pocket that is specifically designed to hold the lubricant container. Please look for this. If you still can not find it, then email firstname.lastname@example.org
If you have your feeds and speeds correct, then the HF-500 should run for a very long time without overheating. There is an internal air cooling system build into the unit that will keep it running at optimal temperatures. But If you over stress the spindle, you can cause it to run hotter. The key is to ensure that you are not moving the bit through the material too fast and that you are not forcing the bit/spindle to remove too much material per pass. If the spindle is too hot to touch, then you are doing something wrong with your feed rate or depth per pass. You should always be able to touch the spindle and it should feel warm. If you can’t keep your hand on it for more than 15 seconds, then you need to look at your setup to ensure that you do not cause damage to the spindle.
No, you do not need to cover it. If you use an Exhaust Adapter or Dust collector, it will greatly minimize the dust that is generated from the tool making contact with the workpiece. STEPCRAFT sells enclosures that you can place the machine inside of which will prevent dust and debris from getting into the room. It will also help reduce the noice of the machine during operation. Regardless, there will always be some dust that gets on the machine when running. Even fine particles of wood dust will get airborne and can stick to the machine. That is why it is important to clean the machine daily and be sure to clean the tracks and lead screws every 20 hours of use and reapply grease.
Does STEPCRAFT have an online forum?
Yes, it is located on our German website at https://www.stepcraft-systems.com/en/service-and-support/stepcraft-forum-uk
There is also a Facebook group called the STEPCRAFT Crafter’s Club that is very active as well. You can visit that at www.stepcraftcraftersclub.com
Yes, end mills can be resharpened, however you need a special sharpening grinder in order to do this properly. Sharpening bits makes more sense with larger diameter end mills that are very expensive. If you are paying to sharpen your bits then it does not make good financial sense to sharpen smaller bits (1/8″, 1/4″ or smaller). The smaller the diameter of the bit, the more difficult it will be to sharpen it as well. Many bits that you will use on a small CNC router are going to cost less than $40 and good quality carbide bits will last you a very long time, especially considering the workloads derived from smaller CNC systems.
As an example, if I have a 1/4″ end mill that I have used for a year and paid $29 for it, I would simply throw it away and buy another before I would spend $20 to have it sharpened.