Common Pre-Purchase Questions
What type of warranty does STEPCRAFT offer?
STEPCRAFT offers a full two-year warranty on all STEPCRAFT brand products and accessories.
The full outline of what is covered is available on the following link: https://stepcraft.us/warranty/
Fortunately there are not a lot of things that will break on the STEPCRAFT CNC, however from time to time, depending on how well you maintain the machine, you might have a part or two wear out and need to be replaced. When this happens, simply call or email our support department and they will take care of sending you a replacement part right away. There is a full two year warranty for all STEPCRAFT machines. If you need assistance replacing the part, STEPCRAFT’s support department can walk you through it on the phone, send you a how-to video or arrange a video conference call to help you though the process.
In extreme cases, where a customer has a machine that has not been assembled properly and needs support’s direct assistance, you can send it back to STEPCRAFT and the support team will fix/adjust, test, repackage and send back to you. This is a very rare scenario as 99% of the problems can be resolved quickly over the phone.
Does STEPCRAFT have an online forum?
Yes, it is located on our German website at https://www.stepcraft-systems.com/en/service-and-support/stepcraft-forum-uk
There is also a Facebook group called the STEPCRAFT Crafter’s Club that is very active as well. You can visit that at www.stepcraftcraftersclub.com