3D Printing


STEPCRAFT Assembly Questions

On average, if we have machines in stock, we can ship kits within 48 hours of purchase.  If machines are in stock, it will take an average of 5 working days to ship.

What tools are required to build a STEPCRAFT CNC machine?

 

We have a free video from our Assembly Course that explains it: http://www.stepcraftsupport.com/edu/lesson/tools-required/

 

For USA, CANADA and MEXICO, Please call 203-556-1856 and select ‘support’ during normal business hours (M-F 9am to 5pm) or email support@stepcraft.us anytime day or night and someone will take care of you right away.

If you purchases your system from another country, please contact that dealer that you purchased your system from, or contact www.stepcraft-systems.com (the German headquarters) and someone will be able to help you

 

With well over 6500 STEPCRAFT systems sold around the world, there stands to reason that a small percentage of customer might have some trouble.  The instructions are very well thought out for any level of builder, but still, you MUST follow them step by step.  Additionally we produced a Assembly Training Course that is a video tutorial outlining every step in the manual. Between the manual and videos, the average customer should not have any trouble.

We find that many customers who you are reading about either do not have the skill set to understand basic assembly terminology or are skipping steps in the assembly process.  Many times a quick call to our support team has the customer up and running quickly.

There are no special tools or skills required to assemble a STEPCRAFT kit, but if you are the type of person who “skims” through manuals and are not detail oriented when assembling something, then you might have the same issues that some people post about.   While it is not a hard build, there are a few items that you must pay attention to due to the precise nature of the machine.

If you take your time and follow the steps in the videos and manual, you will not have any problems building your STEPCRAFT CNC.

 

On average it takes between 6-8 hours depending on your skill level.  The kits are not hard to assemble and there are no special tools required.  We also have an online video training course that walks you though every step of the assembly process.

How come my STEPCRAFT CNC kit did not come with lubricant?

 

There is a very good change that your kit DID come with lubricant but you skipped past it in the box.  The white container for the lubricant blends well with the white styrofoam from the kit dividers.  There is a round pocket that is specifically designed to hold the lubricant container.  Please look for this.  If you still can not find it, then email support@stepcraft.us

 

Yes, ALL Machines and most attachments come with a printed manual.  Some newer products or smaller attachments might only come with a PDF manual which you can download by clicking the “DOWNLOADS” tab from the product page on the website www.stepcraft.us.

Yes, you can buy the machine fully assembled, tested and crated.  There is an additional charge depending on the machine which ranges from $399 to $499. Since the machine is crated, the 420, 600 and 840 must be shipped via a freight company which will incur an additional cost over shipping a kit via UPS.  The 300 can ship in a crate via UPS which, on average, costs about 25% more because of the additional weight.